Frequently Asked Questions

The following are questions that users frequently have. Please note that all issues relating to individual software applications or your network should be addressed to your internal help or network personnel.

What is my Agent/Account number For Money Orders (main remitter number)?

Your 10-digit Agent/Account number (main remitter number) is provided on the letter informing you of Internet Reports, or you can find it on any of your mailed hardcopy sales summaries you have received.

What is my Agent/ Account number for Money Transfer (main remitter number)?

Your 8-digit Agent/Account number (main office number) is provided on your mailed hardcopy Commission reports.

I canít log into the system.

Contact your Account Specialist at 1-800-257-8418.

I forgot my password. What can I do?

Contact your Security Administrator or your Account Specialist at 1-800-257-8418

My data on the report doesn't look right.

Contact your Account Specialist at 1-800-257-8418.

I forgot to access my report and now it's gone. What can I do?

Contact your Account Specialist at 1-800-257-8418.

Our reconciler is on vacation and I need access to a report. What can I do?

Contact your Account Specialist at 1-800-257-8418.

How long does it take to download? How much space will the reports take up?

The length of the download depends on the size of the reports and the speed of your Internet connection. The size of a report depends on the type of report and the amount of activity in your account.